Privacy Policy

1. Introduction

   EasyBackupPro (as defined below and referred to herein as “we,” “us”, “our”) is committed to protecting your privacy. We are committed to appropriate policies and procedures to protect Customer Data and the privacy of our website users. This Privacy Policy describes our privacy practices and procedures relating to the Personal Information and Customer Data we receive, process, maintain, or transmit in connection with our website and the backup, archiving, and failover services we provide (all backup services shall be referred to as the “Services,” “Products” or “Products and Services”).

   • “Customer Data” refers to information and data received, processed, maintained, or transmitted on behalf of a customer by EasyBackupPro when delivering Services to a customer or other information and data customers otherwise provide to us. For instance, Customer Data includes data customers upload to our Services for backup, archival, or failover purposes. It also includes Personal Information about customer representatives. Finally, “Customer Data” includes metadata and other system data generated by our systems in connection with the delivery of Services.
   • Personal Information” refers to information we collect in connection with (i) our website, (ii) offline collection methods such as events, surveys, questionnaires and the like, (iii) third-party sources, including business partners, ad networks, vendors and other third-party sources, or (iv) your communications with us.
   • This Privacy Policy summarizes the types of data and Personal Information we collect, how we process them, the circumstances in which we will disclose them, how we safeguard them, gaining access to them, updating or correcting them, and resolving disputes relating to our privacy practices concerning them.

2. European Union.

   If you are a resident of the European Union ("EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below. EasyBackupPro may be the controller of your Personal Data processed in connection with the Services. If you have any questions about this Privacy Policy or whether any of the following applies to you, please contact us at support@easybackuppro.com. Note that we may also process Personal Data of our customers' end users or employees in connection with our provision of Services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

3. Types of Data and Information We Collect

   • We provide our customers with data backup with offerings that include cloud-hosted functionality. Our applications help customers to manage disaster recovery functions while increasing the efficiency of data storage via de-duplication of data. Our solutions work with private, public, and cloud facilities hosted by us.
   • In general, we collect two categories of Customer Data. First, we collect data processed by our software applications for backup. If the customer is using our cloud, we also host this Customer Data. Second, we collect Customer Data relating to customer accounts. We also collect payment card information for processing payments for Products and Services.
   • We also generate Customer Data in the form of metadata and system data in connection with the delivery of our Services.
   • We collect information from users of our website via web forms and other communications as described in Section 5 below.

4. Our Role as a Data Processor.

   We may process any personally identifiable information, among other data, when customers use the Services for backup. When performing Services, we process data strictly in accordance with the actions or instructions of the applicable customer.

5. How We Collect Customer Data And Personal Informationn

   • Data Collected by Our Solutions. We receive Customer Data from customers’ systems when they use our Services for backup or otherwise transmit Customer Data to us.
   • Account-Related Information. We receive account-related contact information from customers when they provide it to us. Customers may provide us with payment card information in order to pay for our Services.
   • Personal Information Sent via Our Website and Email. We will collect the Personal Information of website visitors who complete web forms to communicate with us to submit a support ticket or use the chat function to communicate with a support representative. When a customer submits a ticket or chats with a support representative, we collect information such as name, contact information (email and phone), account user name, and comments. On our website, we also encourage website visitors to send us email inquiries, both to learn about our Products and Services and to consider careers with us. If you send us an email, we will collect whatever Personal Information you include in your email. If a communication prompts follow-up communications, we may collect additional information that you provide to us.
   • Cookies, Beacons and Pixels.
     • Our website uses “Cookies” and other standard web technology to enable our Products and Services to work. A “Cookie” is a small data file that we store on your computer. We may use session Cookies (which expire once you close your browser) or persistent Cookies (which remain on your computer for an extended period of time). We set a persistent Cookie on your computer if you choose “remember me”, so you don’t have to log in to the web site each time you visit. Most web browsers accept Cookies by default, but allow users to reject Cookies by changing the browser preferences. If you have set up your browser to reject Cookies, our Products and Services will not work properly. In addition, our Products and Services may cause Cookies from third party sites or applications to be saved on your browser or device. Our Privacy Policy does not cover these third party Cookies since we do not have any control over them. Finally, we may partner with third parties to manage our advertising on other sites or to analyze the use of our Products and Services. More specifically, we may use Google, Microsoft, Facebook or other providers to place advertisements on different sites across the Internet or to provide analytical data on how you and other users are using our Products and Services. Such third parties may use technologies such as Cookies to gather such information on the other sites you visit in order to provide you advertising based upon your browsing activities and interests as well as to inform us about how, how often and to what extent the Products and Services are being used. Our Privacy Policy does not address these third party Cookies designed for advertising and analytics.
     • Our emails to you may use email beacons or tracking pixels. Email beacons and tracking pixels are small electronic images that tell us if an email has been opened and acted upon.
     • Website Data. We also review information logged by our web servers to understand our website visitors better. It is very common for websites to collect these kinds of logs. For example, we collect information such as your Internet Protocol address, your location, domain name, the type of web browser and operating system you are using, the pages on our websites that you view, when you visit, and how long you view each page visited.
   • Data-Appending Methods. We may add to the information we receive from customer representatives and website users by information they provide to us at other occasions and using other means. Examples include information they provide to us at educational programs, trade shows, or meetings, as well as information gathered using other data-appending methods. We may also review and collect biographical information about representatives and users that they post to the Internet.
   • Metadata and Other System Data. Our systems generate certain metadata and other system data concerning customers’ account, such as logs showing when files are transmitted to our Services and when they are recovered from our Services.

6. Use of Customer Data and Personal Information

   • Data Collected by Our Solutions. We process Customer Data collected by our Services for the purpose of delivering backup functionality to our customers. Our systems process Customer Data to perform these functions based on the actions and instructions of our customers.
   • Account-Related Information. We use account-related information in order to market our Services, establish relationships, set up our Services for customers’ use, deliver the Services, obtain payment for the Services, provide customer and technical support for the Services, and otherwise communicate with customers.
   • Personal Information from Website Visitors. We will use Personal Information collected as described in Section 5(c)-(f) above solely with the objective of fulfilling those purposes specified above, unless we obtain your consent. Specifically, we may use your Personal Information to communicate with you. Our communications may relate to Products and Services or, in the case of job candidates, possible employment opportunities.
   • General Use of Customer Data and Personal Information. We may use Customer Data and Personal Information for the following general purposes: (i) identification; (ii) establishment and maintenance of our relationship with you, (iii) to provide you with ongoing news, publications and information, to respond to your requests and inquiries, to fulfill your requests to register for Services, use our Products and Services, request publications or other information from us, sign up for newsletters, and obtain or provide user access credentials; (iv) marketing purposes, such as your activity, browsing, and usage information concerning our websites and/or your demographic information that you may have voluntarily provided to us, in order to better tailor our marketing activities and to implement and maintain loyalty programs; (v) providing information to third-party administrators or other providers necessary to optimize our Services and operation of our website; (vi) maintaining business records for reasonable periods, and generally managing and administering our business; (vii) meeting legal, regulatory, insurance, security, and processing requirements and court or administrative orders; and (viii) otherwise with consent or as permitted or required by law. We may keep any and all of the Customer Data and your Personal Information on hand for as long as permitted by law for any and all of the purposes described in this Section.
   • Metadata and Other System Data. We use metadata and other systems data to manage Services and deliver Services to customers.

7. Your Choices Regarding Customer Data and Personal Information

   We offer you choices regarding the collection, use, and sharing of Customer Data and your Personal Information.

   • You can opt out of receiving informational emails (such as newsletters or special offers) by clicking the Opt out link on any of the communications we send you. As long as you use the Services, you may receive transactional emails (e.g., notices of material changes to this Privacy Policy).
   • You can manage your browser’s Cookies using the tools your browser provides, and you can opt-out of third-party vendor’s use of cookies (including advertising networks like Google and Bing).
   • You may change the information you submitted when registering for or using the Services or by contacting us at support@easybackuppro.com. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements).

8. Third Party Hosting of Customer Data

   • We use certain third party service providers to host and maintain Customer Data that we may receive from you. More specifically, we may use Amazon Web Services, Google Cloud Platform and other cloud platform providers to host our cloud solutions and to collect and maintain Customer Data uploaded to our Services. In addition, we upload some account-related information to cloud service providers to maintain and analyze information about our relationships with our customers, undertake our marketing campaigns, and provide customer and technical support.
   • We enter into agreements with third parties hosting Customer Data. These agreements bind such third parties to confidentiality restrictions requiring them to use Customer Data only for purposes of delivering their services to us, not to disclose Customer Data without authorization, and to adhere to the kinds of privacy practices summarized in this Privacy Policy.

9. Disclosure or Transfer of Customer Data or Personal Information.

   • Customer Data and Personal Information may be disclosed to: (i) our employees, agents, representatives, advisors, affiliates, and independent contractors, in connection with their performance of services for or on behalf of our customers; and (ii) service providers who help us with our business operations, sales and marketing, information technology, or professional services.
   • We do not sell or rent Customer Data or Personal Information to anyone. Nonetheless, we may sell, transfer, or otherwise share some or all of our assets in connection with a merger, acquisition, reorganization, or sale of assets of our business, or in the event of bankruptcy. These assets may include Customer Data or Personal Information collected by us as described above.
   • In addition, we may disclose Customer Data or Personal Information when required by a subpoena, court order, search warrant, other legal process, requests by law enforcement agencies, or applicable law. Moreover, we may disclose Customer Data or Personal Information to the extent necessary to maintain the security of our websites, Products, or Services; resolve disputes; or investigate possible misconduct.

10. How We Safeguard Customer Data and Personal Information.

    • We take reasonable measures to ensure that your Customer Data and Personal Information collected, used, disclosed, or otherwise processed for us or on our behalf is protected and not used or disclosed for purposes other than as directed by us, subject to legal requirements in foreign jurisdictions applicable to those organizations. Please note that foreign jurisdictions differ in their privacy laws and some have privacy protection laws equivalent to or greater than those in the United States whereas others do not.
    • We are committed to protecting Customer Data and Personal Information and preventing unauthorized disclosure, use, modification, or access of or to Customer Data and Personal Information. In specific, we are committed to maintaining reasonable and appropriate administrative, physical, and technical safeguards to:
      • Provide assurances of the integrity and confidentiality of Customer Data and Personal Information.
      • Protect Customer Data and Personal Information against any reasonably anticipated threats or hazards to the security or integrity of Customer Data or Personal Information, and unauthorized uses or disclosures of them, and
      • Maintain compliance with the legal framework of requirements for the privacy and security of Customer Data and Personal Information.

11. Your Right to Access Personal Information and Customer Data and to Make Changes

    • Personal Information or Account-Related Information. If you would like to access Personal Information or Customer Data we may have to support your account, please contact us at support@easybackuppro.com or by phone at one of the phone numbers at https://www.easybackuppro.com/.
    • Access to your Personal Information or Customer Data. You have the right to know what Personal Information is included in our databases and to ensure that such Personal Information is accurate and relevant for the purposes for which we collected it. You may review your own Personal Information stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and our policies. To request erasure of Personal Information or Customer Data, you should submit a written request to us as set forth in Section 14.
    • Requests for Personal Information or Customer Data. We will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (i) legally binding request for disclosure of Personal Information by a law enforcement authority unless prohibited by law or regulation; or (ii) requests received from you. If we receive a request for access to your Personal Information or Customer Data from a third party, then, unless otherwise required under law or by contract with such third party (and in compliance with this policy), we will not provide any Personal Information or Customer Data but will refer you to the third party.
    • Satisfying Requests for Access, Modifications, and Corrections. We will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Information or Customer Data.

12. Contact Information and Resolving Disputes

    • If you would like to discuss this Privacy Policy or provide us with feedback, questions, or concerns about our privacy practices regarding Customer Data or Personal Information, please contact us at support@easybackuppro.com. You may also contact us by writing to:

      EasyBackupPro
      950 Peninsula Corporate Circle, Suite 1018
      Boca Raton, FL, 33487
      United States of America
      Attn: Privacy
    • If you have a complaint about our privacy practices, you may submit a complaint to us at the above contact information. Our privacy team will look into your complaint and provide a response. You will need to provide sufficient information for us to evaluate your complaint and we may ask you to provide additional information as a condition of evaluating your complaint.

13. Updates to the Privacy Policy

    We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. We will also contact you via your contact information on file, for example by email, your account dashboard or some other equivalent method.

Last Revision Date. February 4, 2021